Navigation ein-/ausblenden

Management


Responsible management is a prerequisite for sustainable value creation and Symrise’s continued success. It allows us to gain the trust of our customers, employees and investors – both for the present and the future.

Responsible Management

Symrise wants to increase its value and the sustainability of its business activities over the long term. That is why the mana­gement and supervisory committees at Symrise AG align their activities with various principles of responsible management. The aims of the German Corporate Governance Code serve as the standard for good management in both the Executive and Supervisory Boards. The ten principles of the UN Global Compact, which we signed in 2012, provide additional guidance for our entrepreneurial actions.

Symrise derives its strategy from its corporate goals and implements them at the various departmental levels while observing the principles of responsible management. A management manual gives employees insight into management’s standardized processes for achieving goals. These defined core processes and supporting processes are regularly reviewed for their effectiveness and adjusted to current developments as necessary.

A compulsory guiding principle for all employees is our Code of Conduct. Developed in 2006, we update it regularly – most recently with fundamental changes in 2011. The Code refer­­ences ethical and legal challenges that can arise in the workplace, as part of business relationships or when handling information. It regulates behavior with key Symrise partners and ­ensures transparent and reliable processes. In the interest of all employees and the company, we react swiftly to violations against the Code and rectify their causes. Misconduct is consistently prosecuted in accordance with national laws. More on corporate governance at Symrise:  4

Sustainability in Business

In 2009, we founded the Symrise Sustainability Board – a global, cross-divisional body that facilitates the integration of sustainability into our core processes. Multiple times per year, representatives from upper management come together within this framework to ensure that sustainability-relevant topics and the concerns of our important stakeholder groups are considered along the entire value chain.

The Sustainability Board sets sustainability goals, which are then directly implemented in the respective segments. For this reason, the Executive Board and Sustainability Board appointed global ambassadors to be responsible for the coordination of sustainability efforts in the Flavor & Nutrition and Scent & Care divisions in 2011. Together with representatives from the Corporate Compliance and Corporate Communications departments, they represent the Sustainability Core Team, which manages sustainabi­lity strategy across the Group. The direct responsibility for stra­tegy lies with the Chief Executive Officer of Symrise AG, who receives quarterly reports on the progress of all sustainability activities. Furthermore, the company’s sustainability targets flow into individual performance targets and thereby into executive ­remuneration.

Additionally, a global network of voluntary sustainability ambassadors actively raises awareness for our sustainability strategy: So-called “care teams” contribute to a deeper integration of sustainability into our business model by implementing targeted initiatives locally at all of the company’s regional headquarters as well as numerous international sites.

INTEGRATED MANAGEMENT SYSTEM

Our integrated management system is based on the international standards on quality (ISO 9001), environmental protection (ISO 14001), work safety (OHSAS 18001), sustainability (ISO 26000), energy (ISO 50001), social responsibility (SA 8000), the generally accepted audit standards of the Global Food Safety Initiative (GFSI) and other recognized local standards that promote a continuous improvement in performance.

With our risk management system, we want to not only avoid potential risks for the environment, society and our company, but also recognize opportunities arising from global developments at an early stage. To accomplish this, we comprehensively incorporate sustainability topics: from environmental and industrial risks to procurement risks, product risks and operational risks. Further information can be found in the Opportunities and Risk Report in the Symrise Financial Report 2013.  5

Determining risk is also the task of Corporate Compliance. Symrise views compliance as a holistic organizational model. It includes the observance of legal regulations and internal ­company guidelines as well as their corresponding processes and systems. The Corporate Compliance department consists of all the functional units from Integrated Management System (IMS) and Corporate Audit as well as Risk and Sustainability Management.  6

To keep our employees informed about existing compliance requirements and adhere to them, we provide classroom lessons as well as a growing number of internet-based training sessions. The tests that follow the training sessions show whether the content has been understood by the participants. New Symrise employees are also comprehensively informed about their position-related requirements and our Code of Conduct. In 2013, our employees received a total of around 30,000 hours of training on work safety, health, environment, hygiene and compliance. For 2014, we are planning to intensify training with those employee groups that, due to their responsibilities, are more exposed to the risk of misconduct as well as with employee groups that can act as multipliers for the training content within the company in addition to our ongoing training.  7

We installed an Integrity Hotline already in 2006 which allows ­violations of ethical and legal standards to be reported. With this hotline, employees are able to contact Corporate Compliance using toll-free telephone numbers that have been specially set up in individual countries. An intermediary service provider ensures that employees retain their anonymity and can report their concerns in their native language.  8


CLEAR COMMITMENT TO SUSTAINABILITY
In 2012, Symrise signed the United Nation’s Global Compact and committed itself to upholding its ten principles of entrepreneurial responsibility.

AUDITS

Corporate Audit and the IMS audit regularly assess whether management requirements and national legal regulations are observed. According to our auditing strategy, we audit every company at least once every four years and essential business processes on an annual basis – which corresponds to 25 % of the audit spectrum. Further criteria, such as acquisitions, organizational changes, material importance to the Group or results from risk reporting also influence the audit strategy. Internal IMS audits are carried out in accordance with ISO standard 19011. The Executive Board and the Supervisory Board’s Auditing Committee are informed at regular intervals about the results and measures implemented. External audits conducted by customers, authorities and independent certification organizations also provide confirmation to Symrise of the ongoing improvement being made to its management systems.

If any inconsistencies are uncovered during audits or quality ­inspections, the division concerned introduces corrective measures and documents these accordingly. Additionally, possible ­effects on other processes are analyzed in order to be able to ­react directly with preventative measures. The same applies to complaints. In 2013, there were no material complaints that would have led to fines, nor were any fines imposed due to breaches of statutory regulations governing the provision and use of our products.

Beyond the numerous existing requirements for the fragrance and flavor industry, we have made further commitments to additional standards – and work actively on their development. We do this as members of associations like the IFRA (International Fragrance Association) or the IOFI (International Organization of the Flavor Industry). Symrise also joined the Responsible Care Initiative in 1997 and adopted its guidelines for continual improvement in the areas of safety, health and environmental preservation.

Symrise assesses the performance of its suppliers’ and con­tractual partners’ management systems as part of its supplier audits. With the help of the official and globally recognized ­platform SEDEX (Supplier Ethical Data Exchange), we assess the performance of our key suppliers on factors such as en­vironment, health and safety, integrity and other ethical audit points. Symrise’s long-term goal is to assess all of its suppliers using this system. We also perform global audits to safeguard our supply chain (FSSC 22000).  9 They concentrate on core topics such as food safety and protection against sabotage, terrorism and unauthorized access to our raw materials and products.

Audit program 2013

Show table
Audit program 2013
Region Country Site Quality ISO 9001 Environment ISO 14001 Food Safety Occupational Safety Social Compliance Energy GMP

EAME

Egypt

Cairo

   

EAME

Germany

Holzminden

EAME

Germany

Braunschweig

     

EAME

Germany

Nördlingen

   

EAME

Germany

Hamburg

     

EAME

France

Paris

         

EAME

Great Britain

Corby

       

EAME

Russia

Rogovo

     

EAME

Spain

Parets

     

EAME

South Africa

Isando

     

EAME

UAE

Dubai

           

NA

USA

Branchburg

       

NA

USA

Bushy Park

         

NA

USA

Teterboro

       

NA

USA

Elyria

       

LA

Argentina

Tortuguitas

       

LA

Brazil

Socorro

       

LA

Brazil

Sorocaba

       

LA

Chile

Santiago de Chile

         

LA

Colombia

Bogotá

       

LA

Mexico

Monterrey

     

LA

Venezuela

La Victoria

           

AP

Australia

Dee Why

         

AP

China

Pudong

   

AP

India

Chennai

     

AP

Japan

Ibaraki

     

AP

Singapore

Singapore

   

Dialogue With Our Stakeholders

Symrise is in active dialogue with its stakeholders across the globe. After all, we can only develop the best possible solutions if we know and understand the needs and interests of our most important stakeholder groups. These include customers, employees, shareholders, lenders, neighbors, politicians, non-governmental organizations and business partners.

A number of internal and external formats and channels enable Symrise to maintain a lively dialogue with its stakeholders. In 2012, we once again carried out a global employee engagement survey, where over 80 % of our employees assessed our company’s strengths and weaknesses. In 2013, we initiated measures based on the results of the survey. With the help of the SEDEX platform, we also maintain close contact with numerous raw material suppliers on ethical topics. We keep our customers and ­investors up-to-date on developments within our company with road shows and innovation days. The expectations of our stakeholders shared with us via these interactions inspire us and represent the basis for our work.

A materiality analysis helps us assess various topics according to their strategic relevance for Symrise and its stakeholder groups. In multiple workshops in the past, we have intensively worked out how our behavior affects various stakeholders and what influence these groups have on Symrise. All business divisions were incorporated into these analyses. The result was a materiality matrix that we validated and refined with the help of an international survey of our stakeholders. To perform the survey, we invited the most important stakeholder groups and asked them about their stance on sustainability topics as well as on our performance in specific areas and along our entire value chain.

Symrise Materiality Matrix


In the 2013 reporting year, we began further systematizing our stakeholder management. This included the formulation of various goals for our cooperation with various stakeholder groups. As a result, we can maintain a more targeted dialogue with our stakeholder groups and generate more joint benefits from the various formats. We are also currently developing new possibilities for updating our materiality analysis within this framework. In the future, we want to place a greater focus on the analysis of the most essential sustainability effects for Symrise and confirm the results of these analyses together with our most important stakeholder groups.

TOP